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The HopeLine Story



Verizon Wireless’ commitment to the victims of domestic violence began in 1995, when the company, then known as Bell Atlantic Mobile, first introduced its HopeLine program. It chose the name “HopeLine” because it embodied the positive difference that the company wanted to make in the areas of domestic violence awareness, prevention, and victim recovery.

In 2001, national recycling and reuse became key elements of the HopeLine program, as Verizon Wireless encouraged its customers and the public at large to donate no-longer-used wireless phones. Twelve years later and Verizon Wireless has collected over 10 million phones, donated tens of thousands of phones to domestic violence victims and survivors, and given over $18 million in cash grants to domestic violence organizations.

Nearly one in four women, one in seven men, and more than 3 million children are affected by domestic violence in homes throughout the United States. Their stories range from single women victimized by ex-boyfriends to married women living with abusive husbands to others who have escaped domestic violence only to lose everything and have to start again from scratch.

While wireless phones and technology serve as a vital link for us all, they are an especially safe and reliable way for domestic violence victims and survivors to reach emergency or support services in times of crisis and stay connected with employers, family and friends.

Under the HopeLine program, Verizon Wireless collects no-longer-used phones, batteries and accessories in any condition from any service provider. Phones that are still usable are refurbished, activated with 3,000 anytime minutes and texting capability, and made available to domestic violence victims and survivors through partnering agencies.

Phones that can’t be reused are recycled responsibly under Verizon Wireless’ zero landfill policy. Since 2001, the HopeLine program has recycled 2.1 million wireless phones and kept more than 320 tons of electronic waste and batteries out of landfills.

How to Donate

If you are interested in supporting the HopeLine cause, there are two different ways to donate your old or no-longer-used phones:

In person: You can drop off at any Verizon Wireless store. To find your nearest store, visit the online store locator.

By mail: Print a pre-paid shipping label, attach the label to a box or envelope and drop it in the mail. Shipping labels should include a return address.

Remember to erase all your personal data and contacts before donating your old phones to HopeLine. The phones are also scrubbed as part of the refurbishment process.

There is also a HopeLine from Verizon app, which helps users find the nearest Verizon Wireless store, and provides useful tips on how to host a phone collection drive. You can also use to the app to share photos and stories from your HopeLine collection efforts. The HopeLine app is available for iOS and Android devices.



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